Joystiq
Joystiq News
Nintendo has reportedly instructed customer support representatives to offer free repairs with "drift" issues for free. According an internal memo obtained by , the gaming giant has told support reps not to charge customers for Joy-Con repairs if the controllers are manifesting the infamous drifting behavior that causes them to move things on the screen on their own. They were even told that it's no longer necessary to request for proof of purchase -- they can take customers at their word. In addition, Nintendo has apparently advised representatives to issue refunds if they previously paid for a Joy-Con repair, which typically costs $40 or so.
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