What you need to know
- Before the T-Mobile merger, Sprint was claiming subsidies for approximately 885,000 Lifeline subscribers even though they were not using the service.
- Sprint sold Lifeline service under the Assurance Wireless brand to low-income households and received a $9.25 subsidy for most subscribers.
- Sprint was required to remove customers that weren't using the service after 30 days of inactivity due to the non-usage rule.
due to Lifeline rule violations by Sprint. An Enforcement Bureau investigation for the FCC found that Sprint was claiming subsidies for approximately 885,000 Lifeline subscribers even though they were not using the service. This move, prior to the merger with T-Mobile, was in violation of a non-usage rule which required Sprint to de-enroll subscribers that did not use their service in the past 30 days with a 15-day notice. This as well as other rules were put in place to prevent wasting taxpayer funds.
FCC Chairman Ajit Pai said in the announcement:
Sprint's Lifeline service is not sold under the Sprint name though it is provided by Sprint and uses the Sprint network. These phones and lines are sold under the Assurance Wireless brand and are targeted at low-income households nationwide. Sprint received up to $9.25 per line in government subsidies.
The FCC developed the non-usage rules as well as others after it was discovered that companies were aggressively selling free Lifeline services knowing that they would be paid even if customers did not use their phones. Since customers had no bill, there was no incentive to cancel eh subscription.