The issue makes it impossible for users to manage the thermostat remotely.
What you need to know
In November last year, some Nest owners started complaining of a "w5 error" on their , preventing them from connecting to Wi-Fi and establishing a remote connection. Since then, more Nest thermostat owners have been reporting the same problem on the forums. Most of the users claim that the issue started after installing a software update.
After nearly eight months, Google has now confirmed that it is aware of the "w5 error" and that the remote connectivity issues are being caused due to a "known issue" with the Wi-Fi chip inside the Nest .
In a statement sent to , a Google spokesperson said:
If you have been facing the same issue and haven't had any luck solving it using the suggested by Google, you will have to contact customer support and request a replacement device.
Nest Learning Thermostat
With a sleek design and a useful Eco Mode to save energy, the Nest Learning Thermostat is among the best smart thermostats you can buy currently. It is also easy to install and can create its own schedule.
What you need to know
- Google has promised to replace Nest thermostats that have been affected by a "w5 error."
- As per Google, the issue only impacts the user's ability to manage the thermostat remotely.
- Some Nest thermostat owners have been complaining about the "w5 error" on the Google Nest forums since late last year.
In November last year, some Nest owners started complaining of a "w5 error" on their , preventing them from connecting to Wi-Fi and establishing a remote connection. Since then, more Nest thermostat owners have been reporting the same problem on the forums. Most of the users claim that the issue started after installing a software update.
After nearly eight months, Google has now confirmed that it is aware of the "w5 error" and that the remote connectivity issues are being caused due to a "known issue" with the Wi-Fi chip inside the Nest .
In a statement sent to , a Google spokesperson said:
If you have been facing the same issue and haven't had any luck solving it using the suggested by Google, you will have to contact customer support and request a replacement device.
Nest Learning Thermostat
With a sleek design and a useful Eco Mode to save energy, the Nest Learning Thermostat is among the best smart thermostats you can buy currently. It is also easy to install and can create its own schedule.