Samsung has today launched a new application on the Tizen Store called Smart Tutor. Strangely, unlike its name suggests, the app isn’t based around education. Instead, it’s a support portal, which enables , and owners to seek immediate assistance when they’re experiencing issues with their device.
Obviously, the trained Customer Care advisors on the other end of the application won’t be able to remotely solve all technical issues, but they will be able to conduct several diagnostic tests to try and remedy the situation. If they fail, owners are given the opportunity to book a date to bring it into an authorized service centre.
By now you’re may be thinking to yourself that Smart Tutor sounds a little familiar. If so, you’re corrected. The application was first released for Android-powered Galaxy devices back in 2014, and now two years later the South Korean company has adapted and ported it to its in-house operating system.
Obviously, the trained Customer Care advisors on the other end of the application won’t be able to remotely solve all technical issues, but they will be able to conduct several diagnostic tests to try and remedy the situation. If they fail, owners are given the opportunity to book a date to bring it into an authorized service centre.
By now you’re may be thinking to yourself that Smart Tutor sounds a little familiar. If so, you’re corrected. The application was first released for Android-powered Galaxy devices back in 2014, and now two years later the South Korean company has adapted and ported it to its in-house operating system.