Photos and documents may not appear after transferring an FTM tree if the media files were stored separately from the database or were not included in the backup. FTM Assistance can help users understand media locations and troubleshoot missing attachments. Start by checking whether the original photographs and documents still exist on the old computer, external drive, or backup location. Do not move or rename large media folders until you understand how FTM references them. can also be useful when photographs are visible on one computer but unavailable on another. After reconnecting media, review several individuals throughout the tree to confirm that attachments are working correctly. Creating complete backups and maintaining organized media folders can make future computer transfers significantly easier.